Straight answers
to fair questions.
Emergency response, insurance claims, service area and what mitigation actually means. If yours isn't here, call and ask — we'd rather tell you than have you guess.
Do you really answer at 2am?
Yes. General business hours are 7:00am to 5:00pm, but the emergency line is answered 24/7 for storm, water and fire damage. If your roof is open or water is coming in, that is exactly when to call — (704) 677-9593.
How fast can you get to my property?
Emergencies get same-day attention wherever conditions allow. After a major storm we're triaging a lot of properties at once, so the honest answer is: call, and we'll tell you where you sit and what to do in the meantime. Non-emergency inspections are typically scheduled within a few days.
Do you work with insurance companies?
Yes. We photograph and document damage as we work, and we deal directly with your insurance company on the claim. Customers tell us this is the part that takes the most weight off — you shouldn't have to learn claims paperwork during the worst week of your year.
What areas do you serve?
We're based at 187 Donmoor Court in Garner, NC and serve both North Carolina and South Carolina. The Triangle — Raleigh, Cary, Apex, Clayton, Garner, Fuquay-Varina — is home ground, and storm work regularly takes us statewide and into South Carolina. If you're not sure whether you're in range, call and ask.
Are you licensed and insured?
Yes. Viking Roofing and Restoration is a licensed and insured general contracting company, veteran-owned and operating since 1991.
What does “mitigation” actually mean?
Mitigation is the emergency work that stops damage from getting worse — tarping a roof, boarding a window, extracting water, drying the structure. It happens before any rebuilding and it's the difference between a repair and a renovation. Remediation is the cleanup that follows: removing affected material so the space is safe to build back into.
Do you only do roofs?
No. Roofing and mitigation are what we specialize in, but Viking is a full general contractor. That includes decking, plumbing, home repairs, remediation, property management rebuilds and new construction.
Do you work with property managers and commercial clients?
Yes — residential, commercial and property management rebuilds. If you manage multiple units or properties across the Carolinas, call and we'll talk through how we handle turnover and repair work at volume.
My roof is leaking right now. What should I do before you arrive?
Stay off the roof. Move what you can out from under the leak, put down containers, and photograph everything — the damage, the water, the ceiling — because those photos help your claim. If water is near electrical fixtures, shut the power to that area off at the breaker if you can do it safely. Then call us.
How do we get started?
Call (704) 677-9593 or send a request through the contact page. We come out, look at the property, and tell you plainly what it needs.